Customer satisfaction is the core of every business including dental practices. As long as your patients are satisfied with the services you provide as a dentist, your dental practice is going to grow, both in terms of revenue and number of patients.
One of the easiest and most effective ways to increase customer satisfaction at your dental office is by providing the best customer service.
In this blog, you will learn about easy and effective ways to improve customer service at your dental practice, starting today. Now, let’s dive in.
Tip 1: Make your office environment comfortable
Your patients are already stressed about their dental issues. The least you can do is offer them a relaxing environment as soon as they enter your office. To help keep patients at peace, create a relaxing environment at your dental office. There are a few improvements you can make to make patients feel comfortable.
Tip 2: Be Accessible for your patients, Always!
There are a few simple ways you can allow patients to contact you at any time of day, and through additional channels such as email, or text messaging.
To give a really excellent customer support experience, you need to first be accessible.
If you like, you can hire an answering service to pick up your calls after hours. The real-life “virtual receptionist” will pick up the phone according to your customized instructions, and can take messages, give information, or even forward the call to you in case of a crisis.
Frequently, these same services can offer help for live chat through your site or over email. There is not an obvious reason that you can’t be wherever your customer expects you to be.
Tip 3: Reach out to your patients after their appointment
Most dental practices call their patients at the half-year mark to remind them to make a check-up appointment. This should not be the only time of contact.
If a patient has had a complicated procedure, have your staff follow up about a week later. This can be as simple as a text message or email. You can even outsource a service partner or automate this step.
It is always better to reach out to your patients to remind them that they are seeking the best dental care.
Many of your patients may not even answer, but that’s ok. Simply reaching out to them in a personalized way will tell them that their dentist cares about their well-being.
So, the bottom line, while it is a challenge to focus on creating an exceptional customer experience while managing daily operations, you and your patients will hugely benefit from focusing on this particular aspect of your dental practice.