As a dental provider, it is their responsibility to get the treatment complete. But the last conversation a dental provider wants to have is about the unpaid dental bills if the patient refuses to pay for the rendered service. As a reason that the doctor is behind the money or the treatment is inadequate.
In most cases, because of a bad dental experience, the patient becomes cynical and ready to deteriorate the doctor-patient relationship due to a customer service mishap or clinical error. Some patients are very straightforward and do not pay for less-than-perfect treatment, while others wait for the last-minute conversation for the dental office to offer some discounts for them to visit again.
The common reason for patient billing conflicts:
Here are a few points on how to deal with the patient billing conflicts going further.
Create a policy for unpaid dental bills:
It is very convenient to have a policy in place beforehand so that it does not have a negative and discouraging impact. Service-driven industry, like the dental industry, highly depends upon patient satisfaction. However, sometimes things don’t go as planned, and that subsequently affects the loyal patients.
The policy should state whom to contact if the patient has unpaid dental bills and refuses to pay. Meeting directly with the dental provider and the patient for a one-to-one conversation is a better way to keep the knots out.
A write-off procedure or including a discount coupon for another visit might work with some outstanding balance. For an unsatisfied patient, these will not be a purpose of resolution. With a proper protocol, the billing staff, office manager, or dental provider will be able to respond and offer solutions to the patient.
Why should a dental practice feel embarrassed about making money? It is a noble profession that does not mix with the financial returns.
Meeting with the patient with unpaid dental bills:
Before the dental provider speaks to the patient who refuses to pay, there are a few points to remember:
Dealing with patients with unpaid dental bills:
As a last note, always set payment expectations before the appointment so that they decide whether to continue ahead or not.